Exchange Policy
- In case of any defect or exchange of size, kindly mail us at care@mansisalhotra.com with all the pictures of defect attached in the mail and your order id within 24 hours of receiving your product and we will get in touch with you for the same
- You will receive an email with a shipping label.
- Tape your package securely and remove the original shipping label and attach your new return label to the package and we will arrange a pickup for you.
- Pickup will be attempted 3 times only and if you fail to handover the package, you will have to self-ship it.
- In case you self-ship the parcel please pack the items securely to intercept any loss or damage during transit. For all self-shipped couriers, we recommend you use an authentic courier service.
- We recommend returning items through traceable mail,as any returned items that is not received by us will be treated as not returned.
- After dispatch please share booking receipt with order ID, contact number and new size or measurements on care@mansisalhotra.com
- Once we have received your product we will go through the necessary quality check and then notify you the approval or rejection of the product.
- If you are approved we will process your order and it will reach you within the same delivery time.
- We do only size exchange once for all orders.
- We are not responsible for the damaged / defective product if not notified within 24 hours of delivery.
- Exchanged items should be in a same condition with all the labels & tags intact.
- Things should not have been worn, washed or changed in any capacity.
- If the condition of the product shipped back to us is not in a bearable condition we reserve the right to not exchange.
- All products are shot to try and look as close as possible but 10-12% color difference will depend upon the screen resolution & lights, please do not expect a exchange for the same.
- Please note that the goods are your responsibility until they are returned to us on the following address:
Address for the Exchange:
R-9/146 Rajnagar,Ghaziabad 201002